Phonatics (PTY) Ltd

It pays in the end to buy the best in the beginning

Head Office : 0860 HEADSET (432 3738)
Fax: 0866 333 333
Cape Town Office: 021 979 2291

Phonatics is one of South Africa’s leading supplier of telecommunication peripheral products. Over the past 12 years, the company has become the trusted name in affordable high quality equipment, with service excellence to match. Phonatics supplies and support all telecommunication and call centre products, ranging from headset,cordless phones, desktop phones, headphones, video conference and conference phones, call center and wireless headsets, blind operator headsets and telephone dialers. It is a proudly South African company with branches in Gauteng and Cape Town.

World-class solutions

Phonatics has done extensive market research with regards to products available in South Africa today and is passionate about creating an ergonomic and comfortable working environment that supports the simplification of daily tasks. This translates into increased productivity and enhanced service delivery.

Phonatics believes in flexibility when it comes to the needs of clients. Packages are tailored to suit each individual client, with the focus on supplying the best possible solution at the best possible price. The company sells and supports a wide range of products and strives to stay up to date with latest innovation.

Konftel, one of the leading brands in conference phones, are supplied and supported by Phonatics. OmniSound® technology, for superior sound quality is embedded in all Konftel models, and their broad range offers solutions for every conferencing situation.

The Polycom conference  and Polycom SIP  ( Session Initiation Protocol ) phones are also available through Phonatics. These products are extremely flexible and are compatible with all known voice platforms. It is suitable for use in a wide range of company models: from the individual home-office workstation to large corporations.

Phonatics also specialises in the Plantronics, GN Netcom (Jabra) and Freemate™ headset ranges, and has been contracted by Freemate SA as the sole distributer of the Freemate ™ product range. The company policy is to sell only products that can be supported and maintained by their own specialist technicians.

The Phonatics service offering

Phonatics assist clients in assessing their basic telecommunication requirements and work with clients to offer custom-made solutions to fit these requirements, including rental plans and maintenance kits. Professional advice and excellent after sales support comes standard with all packages.

Phonatics commits to a 48 hour turn around time on repairs, as spare parts are independently imported, resulting in quicker and more cost-effective repairs.  Accurate tracking of Phonatics products further enhances customer satisfaction, as a unique bar code is issued for each product, allowing the repair centres to determine the date of purchase and relevant warranty periods for each unit. Free scanner and tracking software is offered to larger call centres to track assets on this system.

Phonatics – now and in future

The company has grown to be one of the most popular and respected businesses in the telecommunication peripheral market in South Africa. It has been rated by Seesa as a level 6 BEE contributor and has a strong corporate social responsibility culture. Phonatics is actively involved in its communities through charitable organisations such as the SAVF Social Services, CANSA SA, Red Cross Society, Heart of Healing and Oeboentoe Children’s Home.

Over the next 10 years, the Phonatics mission is to build on the strong existing relationships with clients by continuing to provide professional advice on products, striving for outstanding quality in sales, installations and repairs countrywide and ensuring that prices remain the best.

Phonatics products include:

  • Call Center and wireless headsets: Freemate, Plantronics, Jabra and Agent headsets
  • SIP phones: Polycom and Snom phones.
  • Conference phones: Aura, Polycom and Konftel Conference phones.
  • Video conference phones: Sony and Polycom.
  • Cordless phones: Siemens and Kirk Dect.
  • Headphones: Sennheiser, Skytronics and Logitech.
  • Telephone Dialers: Freemate and E-Tel

Phonatics also offer Fax2Email services – the smart and free way to handle incoming faxes. With Fax2Email only pages that are truly necessary can be printed; the quality of faxes are better than on most standard fax machines and multiple faxes can be received at the same time. This service further saves costs on paper, toner and there is no rental for a dedicated fax line.

Phonatics clients include:

  • Affinity Mobile (Pty) Ltd
  • Altech Netstar (Pty) Ltd
  • BYTES Technology
  • FNB Shared Services
  • Hollard Insurance
  • ITEC Business Systems (Pty) Ltd
  • Life Healthcare Group (Pty) Ltd
  • Medihelp
  • Momentum
  • Nashua Communications (Pty) Ltd
  • Pansolutions Holdings Limited
  • SA Homeloans (Pty) Ltd
  • Spescom DataFusion (Pty) Ltd