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Tag : Cost-Saving-in-Call-Centres

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  • The 5 C’s Guide to a Great Headset Supplier – The Ultimate Checklist

    Nov 30, 2015 0 comment(s) Categories: Blog
    5 C's Guide to the Ultimate Supplier

    Mismatches between your company’s needs and a supplier's offerings can add costs, cause delays, and even damage your organization's reputation – what if, for example, the equipment provided is sub-standard and your name is directly linked to it? Enter the Ultimate Supplier Checklist – your guide to making great supplier choices and building solid business relationships:CompetencyFirstly, how competent is the supplier? You need to start by evaluating their capabilities against your needs, confirm that they can indeed deliver what they promise, and then, go one further - what are their customers saying? Phonatics, for instance, is one of South Africa's leading suppliers of telecommunication peripheral products since 2000; we are proudly the trusted name in affordable high-quality equipment with excellent service to match. And coupled with our

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  • Phonatics Proudly Offers the Freemate Brand of Headsets

    Jul 18, 2014 0 comment(s) Categories: Blog

    With the current state of our economy translating into budget sensitive, product conscience consumers, the call for innovative and progressively alternate supply modes in answer to consumer needs is becoming the heart of good business. At Phonatics, we firmly believe in flexibility when it comes to the fulfillment of our customers needs and with this in mind, we afford our clients, dealers and end-users the freedom of good, alternate products whilst remaining focused on supplying the best possible solution, at the best possible price with quality to match. “The Freemate brand is imported solely by Phonatics, and we proudly sell and support this brand in the African market,” states Pieter Snyman, MD. “Freemate is the best alternative headset brand in Africa when comparing pricing and quality to

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  • Super Client Value-Adds from Phonatics – Buy-Backs & Free Assessments

    Jan 19, 2015 0 comment(s) Categories: Blog

    With a deliberate ‘client convenience’ mind-set, Phonatics delivers all the bells and whistles to ensure a positive, professional and hassle-free client experience when dealing with any of our top-class sales and repair centres. Of the many business benefits our clients have come to appreciate when dealing with Phonatics, our Buy-Back and Free Assessment services have each received rave reviews.

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  • 5 Ways to Reduce Overheads in Call Centres

    Apr 16, 2014 0 comment(s) Categories: Blog

    This month we’re discussing cutting Call Centre costs when it comes to equipment, and case in point, particularly when it comes to headsets. The following are the top 5 touch points in this debate: 1. Headset Protocol: New vs. Refurbished In an attempt to reduce overheads, Call Centres look to equipment as a potential cost curbing exercise. When it comes to headsets, there is the option of ‘new vs. refurbished’, with new obviously being the more expensive option. With new hires, most companies offer new headsets to be replaced by a refurbished headset if lost or broken. There is on average a 50-70% saving in replacement cost with refurbished headsets, and most come with a refurbishment warranty on top of that. 2. Employee Headset Training Ensuring that Call Centre staff

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  • Top 6 Tips to Extend the Life of Your Headset

    Feb 27, 2014 0 comment(s) Categories: Blog

    With 2014 well underway, we thought it a good idea to kick-start the new year by sharing a couple of awesome headset care tips with you to help you get the most out of your support equipment in 2014. With a large focus in Contact Centers nowadays falling to cost saving and improved equipment management, these helpful hints are a hit with managers and operators alike. Your headset is a vital tool which you use daily to perform your job. So once you have chosen the correct headset, it is important to be aware that the condition of your equipment is a key factor which affects the quality of your communication. Taking a look at our own headset repair centre, we asked our tech head what the

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  • Top 6 Benefits of Equipment Management in Call Centers

    Feb 27, 2014 0 comment(s) Categories: Blog

    Equipment Management holds several key benefits for industry from increased productivity to directly, and positively, impacting your bottom line when effectively executed. An integral component of such management focuses on maintenance where performance and longevity of equipment is optimized through routine professional assessment & evaluation. The top 6 benefits of an intelligent Equipment Management program in the Call Centre industry include: - Competitive advantage through equipment that works better and for longer - Consistent & high levels of operational performance - Improved Customer Experience with reduced interruption of service due to breakdowns and failures - Lower incurred repair costs and downtime for improved profitability - Increased employee safety with well-maintained equipment - Increased employee morale achieved through confidence in providing a great service experience From initial purchasing to continued support and maintenance, Phonatics are

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