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Social Media Policy

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Phonatics’ Social Media accounts are managed by the digital media team, on behalf of colleagues across the Company.

We may occasionally use some automation (such as tools which generate tweets from RSS feeds) but intend that this will not dominate the messages and/or information posted on any of our Social Media platforms.

If you become a fan of Phonatics (‘follow’, ‘like’ or ‘join’ us), you can expect regular content covering some or all of the following:

  • Updates about new content on our other digital channels (news, product updates, campaigns, etc.)
  • Invitations to provide feedback on specific issues relevant to the industry
  • Information on topical issues surrounding the industry
  • Occasional coverage of relevant events


If you follow us, we may follow you back on some or all of our relevant Social Media platforms. Being followed by us does not imply endorsement of any kind.


We will update and monitor our Social Media accounts during office hours, Monday to Friday.

Some of these platforms may occasionally be unavailable and we accept no responsibility for lack of service due to any such downtime.

Phonatics reserves the right to disengage from some or all of these Social Media platforms at any time without cause or notification.

Replies, Comments and Messaging

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. Please note that we will do our best to respond where deemed relevant within 24 – 48 hours, however, we are not able to reply individually to all the messages we receive.

The digital media team reads all Replies, Comments and Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the Company.

We cannot engage on issues that may be deemed unsuitable and/or inappropriate, nor can we answer questions which break the rules as governed by our company policy.

Any unsuitable and/or inappropriate content will be removed and whoever placed this may be blocked from future participation on any or all of these Social platforms.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.